Provider Training and Education

Clinical Provider Training

Delaware First Health offers live and virtual led provider trainings for both behavioral health and physical health providers in our network at no cost. Our team provides mostly clinical, provider-focused education geared towards improving member outcomes. Many of these trainings offer free continuing education credits.

Training topics include but are not limited to:

BH Screening Tools
Cultural Competency/Cultural Humility
Integrated Care
Motivational Interviewing Part 1 & Part 2
Screening Brief Intervention and Referral to Treatment (SBIRT)
Substance Use Disorders
Suicide Risk Module 1 & Module 2
Trauma Informed Care

Access the Delaware Clinical Provider Training page to view the upcoming trainings and register for the date you will like to attend. You will receive a confirmation email with a link and instructions for joining the webinar so please check your junk folder if you do not receive the email.

For BH training requests and/or more information, please contact our Clinical Provider Training Department at: BH_training@centene.com.

Centene Institute for Advanced Health Education

The mission of the Centene Institute for Advanced Health Education (“Centene Institute”) is to educate teams of healthcare professionals through empowering, research-informed content that aims to improve the skills, strategy, and performance of the healthcare team, patient quality of care, and health outcomes of the community. In support of improving patient care, the Centene Institute is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. Health care professionals have access to free trainings through Centene Institute.

Below are links to 2025 trainings available in Centene Institute:

Additional Resources

Providers Clinical Support System Training PCSS is a free SAMHSA funded national training program on substance use disorder, alcohol use disorder and opioid use disorder.
Overdose Prevention Resources CDC has various resources that can help supplement efforts to prevent overdose and substance use related harms. This information also allows a user to stay up to date with news from the Division of Overdose Prevention.

Delaware First Health encourages providers to participate in cultural competency trainings every year to all members receive competent care. We offer live training and have various resources for free training. During the annual PCP Attestation process, each PCP can attest to completion of the training by completing the Annual PCP Attestation Form.

Below are links to upcoming trainings:

Cultural Humility and Unconscious Bias in Healthcare

This course will examine cultural humility and unconscious bias in healthcare and explore how these two items intersect with the goal of health equity for all.

You may access the Cultural Humility and Unconscious Bias in Healthcare Overview to gather additional information and enroll in this course through January 30, 2025.

Cultural Humility: Building Upon the Foundation of Cultural Competency

This training is designed to create an understanding of the practical concepts of Cultural Humility and how it relates to Cultural Competence as the foundation. Specific considerations to the role biases have on our decision making and client interaction. Please select from the available options below to register.

Additional Resources:

Think Cultural Health: This free, accredited e-learning program is designed for maternal health care providers and students seeking knowledge and skills related to cultural competency, cultural humility, person-centered care, and combating implicit bias across the continuum of maternal health care. You may access the Think Cultural Health Overview page for more inforamtion.
Clear Communication: Cultural Competency information from the National Institutes of Health (NIH): This resource defines cultural respect, how to promote cultural respect, how it can make a difference, and provides an overview of the National CLAS Standards.You may access the NIH Clear Communication and Cultural Competency Overview page for more information.

Delaware First Health leverages our corporate company’s state & national training expertise to offer webinars that support the delivery of quality care to our LTSS/LTC population. Trainings are offered at no cost & available to any provider, stakeholder, community member and/or staff. Most topics are geared toward the care of vulnerable/older adults; however some topics are relevant to children in LTSS. Many topics are CE eligible, please see the registration page for each topic for information.

Training topics include:

Cultural Competency
Behavior Management 101
Behavior Management 102
De-escalation Techniques
Substance Use Disorders: Overview for Health Care Providers
Stress Management for Caregivers
An Overview of Trauma-Informed Care When Working with Older Adults
Older Adults and Mental Health
The Keys of Fall Prevention

To view the upcoming trainings and register for the date you will like to attend, please go to our Training Catalog page. You will receive a confirmation email with a link and instructions for joining the webinar. Please check your junk folder if you do not receive this email.

Thank you for choosing to participate with Delaware First Health! We share your commitment to keeping your patients healthy. Our teams host New Provider Orientation (NPO) training webinars to thoroughly onboard newly participating providers in our network practices and offerings. Below, please find a list of training dates through the end of 2025.

Date: Tuesday, January 21, 2025

Time: 10:00 AM – 11:00 AM Eastern

Dial-In number: Available after registration

Meeting ID: 954 2239 0502

Passcode: 367514

Meeting URL: NPO Registration Link

Date: Tuesday, February 11, 2025

Time: 2:00 PM – 3:00 PM Eastern

Dial-In Number: Available after registration

Meeting ID: 912 4867 8931

Passcode: 884404

Meeting URL: NPO Registration Link

Date: Thursday, March 27, 2025

Time: 10:00 AM – 11:00 AM Eastern

Dial-In Number: Available after registration

Meeting ID: 958 0225 4994

Passcode: 616303

Meeting URL: NPO Registration Link

Date: Tuesday, April 08, 2025

Time: 1:00 PM – 2:00 PM Eastern

Dial-In Number: Available after registration

Meeting ID: 986 3755 3138

Passcode: 906787

Meeting URL: NPO Registration Link

Date: Thursday, May 22, 2025

Time: 10:00 AM – 11:00 AM Eastern

Dial-In Number: Available after registration

Meeting ID: 919 1066 8201

Passcode: 944257

Meeting URL:NPO Registration Link

Date: Wednesday, June 25, 2025

Time: 10:00 AM – 11:00 AM Eastern

Dial-In number: Available after registration

Meeting ID: 973 3749 2165

Passcode: 826590

Meeting URL: NPO Registration Link

Date: Thursday, July 17, 2025

Time: 2:00 PM – 3:00 PM Eastern

Dial-In Number: Available after registration

Meeting ID: 952 4554 6235

Passcode: 842733

Meeting URL: NPO Registration Link

Date: Tuesday, August 05, 2025

Time: 03:00 PM – 04:00 PM Eastern

Dial-In Number: Available after registration

Meeting ID: 973 3678 7448

Passcode: 511351

Meeting URL: NPO Registration Link

Date: Tuesday, September 16, 2025

Time: 11:00 AM – 12:00 PM Eastern

Dial-In Number: Available after registration

Meeting ID: 972 0586 6504

Passcode: 350530

Meeting URL: NPO Registration Link

Date: Tuesday, October 14, 2025

Time: 01:00 PM – 02:00 PM Eastern

Dial-In Number: Available after registration

Meeting ID: 999 1955 5367

Passcode: 969883

Meeting URL: NPO Registration Link

Date: Tuesday, November 04, 2025

Time: 10:00 AM – 11:00 AM Eastern

Dial-In number: Available after registration

Meeting ID: 925 9123 5867

Passcode: 389093

Meeting URL: NPO Registration Link

Date: Tuesday, December 09, 2025

Time: 03:00 PM – 04:00 PM Eastern

Dial-In number: Available after registration

Meeting ID: 925 0783 6910

Passcode: 09189

Meeting URL: NPO Registration Link

Delaware First Health is pleased to partner with Payspan Health to provide an innovative web-based solution for Electronic Funds Transfers (EFTs) and Electronic Remittance Advices (ERAs). This service is provided at no cost to providers and allows online enrollment. Payspan offers monthly training webinars for providers. These webinars cover the registration process for both electronic funds transfers as well as registering and navigating the Payspan portal where providers will be able to view their explanation of payments. For additional support, providers can also contact the Payspan call center at 1-877-331-7154 (ext. 1), Monday-Friday between the hours of 8am-8pm ET.

Upcoming Payspan Webinar Dates:

Jan 15, 2025 01:30 PM- 3:00PM ET: Pay Span Webinar Training Link

Feb 19, 2025 01:30 PM- 3:00PM ET: Pay Span Webinar Training Link

Mar 19, 2025 01:30 PM- 3:00PM ET: Pay Span Webinar Training Link

Apr 16, 2025 01:30 PM- 3:00PM ET: Pay Span Webinar Training Link

May 21, 2025 01:30 PM- 3:00PM ET: Pay Span Webinar Training Link

Availity Essentials

Delaware First Health is in the process of transitioning to Availity Essentials as our new secure provider portal. Providers can verify member eligibility and benefits, submit claims, check claim status, submit authorizations, and access health plan payer resources via Availity Essentials. Providers can also use the Availity Essentials Risk Condition Validation (RCV) and Clinical Quality Validation (CQV) tools to address risk and care gaps. You may access more information and register for a new account on the Availity Essentials Welcome page.

Once registered, providers and staff can log into the Availity Essentials provider portal, Click Help & Training, Get Trained.

During the transition, providers can still access our secure provider portal.

Delaware First Health Secure Provider Portal

Delaware First Health offers our providers a secure provider portal to manage patient administrative tasks quickly and easily. Access our Secure Provider Portal to manage these tasks and transactions so you can focus on patient care.

Below, please find a list of upcoming training dates for Delaware First Health: