Provider Training
Welcome to Delaware First Health. Thank you for being part of our network of participating physicians, hospitals and other healthcare professionals. There are webinar opportunities where you can get answers to your questions to thoroughly onboard you as a participating provider in our network. Please register in advance using the links below.
See Provider Orientation and Virtual Forum presentations on the Provider Manuals, Forms, and Resources page.
Beginning Oct. 21, you can validate eligibility and benefits, submit claims, check claim status, submit authorizations, and access all Delaware First Health, Ambetter of DE and Wellcare payer resources via Availity Essentials.
Availity experts are hosting several live webinar sessions to help you get ready. This is a look ahead at what tools and functionality are coming, paired with live training to learn more. Space is limited, save your seat today!
- Availity Essentials Introduction
- Monday, Oct. 21 – 1 p.m. EST
- Tuesday, Oct. 29 – 10:30 a.m. EST
- Authorization Tools
- Tuesday, Oct. 22 – 1 p.m. EST
- Monday, Oct. 28 – 12 p.m. EST
- Claim Submission
- Wednesday, Oct. 23 – 12 p.m. EST
- Wednesday, Oct. 30 – 11 a.m. EST
- Claim Follow-up Tools
- Thursday, Oct. 24 – 12:30 p.m. EST
- Thursday, Oct. 31 – 3 p.m. EST
- Risk & Quality Applications
- Wednesday, Oct. 23 – 1:30 p.m. EST
- Friday, Nov. 1 – 11 a.m. EST
Please Note: You must be logged into your Availity Essentials account to register and attend live training. To register for an Essentials account, visit Register and Get Started with Availity Essentials
Enrolling for a provider webinar in the Availity Learning Center (ALC)
- Log in to Availity Essentials.
- Select Help & Training > Get Trained.
- ALC opens in a new browser tab. If it does not, have the user check their browser settings to allow for pop-ups and redirects from apps.availity.com and availitylearning.learnupon.com.
- Select the Sessions tab.
- Select the View Course button next to the webinar.
- Select the Enroll button.
Delaware First Health offers trainings for both behavioral health and physical health providers in our network at no cost. Our team provides mostly clinical, provider-focused education on topics that are geared towards improving member outcomes. The majority of our clinical trainings also offer behavioral health continuing education units also at no cost to the attendee. Trainings are completed via live/virtual instructor led webinars.
How to Register for trainings:
1. View the lists of all upcoming trainings:
- Delaware First Health Provider Trainings
2. Select the training date and time that you would like to attend
3. Enter the required information and click “Register”
4. You will receive a confirmation email with a link and instructions for joining the webinar.
NOTE: Please check your junk folder if you do not receive the confirmation email.
5. When you join the webinar, the call-in telephone number and an attendee passcode will be displayed.
Training topics include but are not limited to:
- BH Screening Tools
- Cultural Competency/Cultural Humility
- Integrated Care
- Motivational Interviewing Part 1
- Motivational Interviewing Part 2
- Screening Brief Intervention and Referral to Treatment (SBIRT)
- Substance Use Disorders
- Suicide Risk Module 1
- Suicide Risk Module 2
- Trauma Informed Care
For training requests and/or more information, please contact our Clinical Provider Training Department at: BH_training@centene.com.
Delaware First Health is delighted to share this invitation on behalf of Delaware’s Division of Medicaid and Medical Assistance (DMMA), Mercer and Bowling Business Strategies (BBS) are excited to present a new webinar series, “Birth Equity: Pregnancy, Parenting, and Drug Use” a crucial platform led by Dr. Kima Taylor and Dr. Mishka Terplan of Doing Right by Birth.
This five-session series of 90-minute webinars will focus on providing equitable access to and outcomes from the care of pregnant and parenting people who use drugs or have a substance use disorder. The series structure will follow the reproductive life course from preconception through prenatal care, birth, postpartum, and early child development. The emphasis overall will be on providing equitable access to and outcomes from evidence-informed, culturally effective, and non-punitive care by promoting dyadic wellbeing.
Core Faculty will include:
- Mishka Terlan, MD, MPH, FACOG, DFASAM
- Kima Taylor, MD, MPH
- Persons with lived experience
| Date | Time and Duration | Forum Topic/Description |
|---|---|---|
| Monday, July 22, 2024 | 12:00 PM - 1:30 PM EST | Topic: Pregnancy and Substance Use: Holistic Prenatal Care:Screening, Assessment, Treatment, and Beyond (Part 1) In this two-part presentation we will review principles and elements of prenatal care for people with SUD. Part one will review preconception care, screening versus testing, SUD treatment including MOUD initiation and continuation (split dosing, low dose initiation, etc), other health concerns(syphilis, physical and mental health concerns, for example), harm reduction, and care coordination. |
| Wednesday, September 11, 2024 | 12:00 PM - 1:30 PM EST | Topic: Pregnancy and Substance Use: Holistic Prenatal Care:Barriers and Facilitators for Dyadic Wellbeing (Part 2) Part two will briefly review the birth and developmental outcomes of specific substancesincluding child welfare reporting consequence, pediatrics considerations, Plans of Safe Care,and preparing for birth. Both discussions will feature input from providers, people with livingexpertise, and other experts. |
| Thursday, September 26, 2024 | 2:00 PM - 3:30 PM EST | Topic: Labor and Delivery: Birth in the Context of Substance Use This single session will review analgesic considerations and concerns, breastfeeding, roomingin, Substance Exposed Newborn (SEN) assessments including ESC, and mandatory reportingThis review will highlight areas where changes can support equitable outcomes. |
| Monday, October 7, 2024 | 12:00 PM - 1:30 PM EST | Topic: Postpartum and Infant Year One: Center on the Dyad (Part 1) These two sessions will introduce the concept of the 4th trimester. The first session will focus onthe immediate post-birthing hospitalization with an emphasis on dyadic care. This includes but is not limited to equitable access to and outcomes from culturally and linguistically effective, evidence informed infant care for SEN, early attachment supports, chronic disease management, and warm handoffs for parent and infant for continuing care. |
| Wednesday, October 30, 2024 | 8:15 AM - 5:00 PM EST | Clinical Guidance for Treating Pregnant and Parenting Women* with Opioid Use Disorder and Their Infants The Clinical Guidance training provides comprehensive, evidence-based information to provide the optimal management of pregnant and parenting women with opioid use disorder and their infants. The training highlights successful approaches to caring for the mother with opioid use disorder and her child. This interactive training aims to help healthcare and behavioral helath professionals and patients determine the most clinically appropriate action for a particular situation informs individualized decisions. Presenters:
7.5 AMA PRA Category 1 Credits TM available! *This training also includes the word "people" to include women, nonbinary, transgender or non-conforming individuals experiencing pregnancy or in a parenting role. |
| Friday, November 8, 2024 | 12:00 PM - 1:30 PM EST | Topic: Postpartum and Infant Year One: Center on the Dyad (Part 2) Part two will review similar topics into the first year including ensuring equitable access to andoutcomes from ongoing culturally and linguistically effective mental health, substance use, andphysical health care for infant and dyad; including but not limited to developmental milestonesand vaccinations. |
Thank you for choosing to participate with Delaware First Health! We share your commitment to keeping your patients healthy. We will host New Provider Orientation training webinars to thoroughly onboard you as a participating provider in our network. Below, please find a list of training dates through the end of 2024.
Date & Time | Meeting Links & Codes: |
|---|---|
Wednesday July 17, 2024 Time: 10:00 AM – 11:00 AM EST | Dial-In Number: Available after registration Meeting ID: 942 3277 7361 Passcode: 805803 |
Thursday August 8, 2024 Time: 2:00 PM – 3:00 PM EST | Dial-In Number: Available after registration Meeting ID: 993 9108 3523 Passcode: 550177 |
Tuesday September 17, 2024 Time: 11:00 AM – 12:00 PM EST | Dial-In Number: Available after registration Meeting ID: 930 0797 8129 Passcode: 616178 |
Thursday Octobter 24, 2024 Time: 2:00 PM – 3:00 PM EST | Dial-In Number: Available after registration Meeting ID: 953 4590 4320 Passcode: 182766 |
Tuesday November 5, 2024 Time: 10:00 AM – 11:00 AM EST | Dial-In Number: Available after registration Meeting ID: 998 9064 7728 Passcode: 483987 |
Wednesday December 18, 2024 Time: 2:00 PM – 3:00 PM EST | Dial-In Number: Available after registration Meeting ID: 966 9603 2335 Passcode: 467518 |
Delaware First Health is pleased to partner with Payspan Health to provide an innovative web-based solution for Electronic Funds Transfers (EFTs) and Electronic Remittance Advices (ERAs). This service is provided at no cost to providers and allows online enrollment. Payspan offers monthly training webinars for providers. These webinars cover the registration process for both electronic funds transfers as well as registering and navigating the Payspan portal where providers will be able to view their explanation of payments. For additional support, providers can also contact the Payspan call center at 1-877-331-7154 (ext. 1), Monday-Friday between the hours of 8am-8pm ET.
Upcoming Payspan Webinar Dates:
TBD
Please feel free to send over your questions, comments, or concerns by 12pm the Thursday before the meeting to DE_ProviderEngagement@DelawareFirstHealth.com.
Upcoming Provider Forums:
TBD
As a provider with Delaware First Health, Wellcare and/or Ambetter Health of Delaware, we invite you to our Secure Portal Webinar training. Below, please find a list of training dates:
Date & Time | Meeting Links & Codes |
|---|---|
Wednesday, October 23, 2024 Time: 10:00am – 11:30am EST | Dial-In Number: Provided upon registration Webinar ID: 953 0511 0635 Passcode: 222035 |
Wednesday, November 13, 2024 Time: 2:00pm – 3:30pm EST | Dial-In Number: Provided upon registration Webinar ID: 933 3351 2080 Passcode: 060686 |
Wednesday, December 18, 2024 Time: 1:30pm – 3:00pm EST | Dial-In Number: Provided upon registration Webinar ID: 910 1779 3793 Passcode: 806002 |
Visit our webpage for additional information.
Delaware First Health cordially invites you to attend our provider forum information sessions. Join providers from across the state to learn about our health plan as well as the tools and resources to make your job easier.
In addition to hosting general forum sessions, we hold specific forums on various topics as necessary to inform you of key initiatives and updates. Below is the 2024 schedule. We are holding multiple sessions to provide an option that works best with your schedule. Participants are required to register individually via the links below. During the registration process, please scroll carefully to ensure registration corresponds with your preferred date and time. A calendar invite with a link will be sent prior to the start of your session.
2024 Onsite and Virtual Provider Forums
| Date | Time/Duration | Location | Forum Topic & Description |
| Thursday, March 21, 2024 | 9:00 AM - 2:30 PM EST | 750 Prides Crossing Suite 200 Newark, DE 19713 | TOPIC: 21st Century Cures Act Technical Assistance Delaware First Health invites you to a technical assistance session on provider registration under the 21st Century Cures Act. Please take advantage of this opportunity and register for this event. The assistance will include:
*Registration Link Closed* |
| Tuesday, June 18, 2024 | 9:00 AM - 2:30 PM EST | Virtual appts available or attend onsite: Location: 750 Prides Crossing Suite 200 Newark, DE 19713 | TOPIC: 21st Century Cures Act Technical Assistance Delaware First Health invites you to a technical assistance session on provider registration under the 21st Century Cures Act. Please take advantage of this opportunity and register for this event. The assistance will include:
*Registration Link Closed* |
| Thursday, July 18, 2024 | 9:00 AM - 2:30 PM EST | Virtual appts available or attend onsite: Location: Blue Hen Corporate Center, Board Room 665 Bay Road, Unit A Dover, DE 19901 | TOPIC: 21st Century Cures Act Technical Assistance Delaware First Health invites you to a technical assistance session on provider registration under the 21st Century Cures Act. Please take advantage of this opportunity and register for this event. The assistance will include:
*Registration Link Closed* |